UK Service Terms and Conditions

These Service Terms and Conditions set out the basis on which we provide our services to customers in the United Kingdom. By placing a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these terms. Please read them carefully before proceeding with any request for service.

In these terms and conditions for services, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or authorised representative placing the booking. These terms apply to all services supplied unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these terms affects your statutory rights where they cannot be excluded by law. Where a particular service requires additional conditions, those service-specific terms will apply alongside these general terms. In the event of any conflict, the more specific terms will prevail to the extent of that conflict.

Booking Process

Bookings may be made through the methods we make available from time to time, including written request, online form, email, or telephone. A booking is only confirmed when we have accepted it and, where required, received any deposit or advance payment. We may decline a booking if the requested service is unavailable, the scope is unclear, the location is unsuitable, or we reasonably believe the requested work cannot be performed safely or lawfully.

When you request a service, you must provide accurate and complete information, including the nature of the work, access arrangements, timing preferences, and any relevant site conditions. The booking terms rely on the information you provide. If the details later prove to be inaccurate, we may revise the quotation, alter the schedule, or cancel the booking if necessary. You are responsible for ensuring that any person placing the order on your behalf is authorised to do so.

We may issue a quotation or estimate before confirming the booking. A quotation is based on the information available at the time and may be subject to change if the scope of work changes, the site differs from the description provided, or unforeseen issues arise. Any changes requested by you after confirmation may lead to additional charges and revised timings. A booking date or time is an estimate unless we have expressly agreed a fixed appointment.

Payments and Pricing

All prices are stated in pounds sterling unless otherwise agreed. The price may include labour, materials, consumables, travel, disposal fees, administration costs, or other charges relevant to the service. Where VAT applies, it will be added at the applicable rate. We may update prices before confirmation of a booking, but once a booking is confirmed, the agreed price will remain fixed unless the scope changes or an adjustment is required under these terms.

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless we agree otherwise in writing, payment is due immediately on completion of the service, or in advance where a deposit is requested. If payment is not received by the due date, we may charge interest and recover reasonable costs of collection to the extent permitted by law. We may also suspend further work, withhold delivery of any deliverables, or decline future bookings until outstanding sums are paid.

Any deposit paid is applied toward the final price unless it is stated to be non-refundable. We may require part-payment for materials, specialist labour, or third-party services ordered specifically for your booking. If you fail to provide access, fail to attend a scheduled appointment, or cause avoidable delay, we may charge for wasted time, re-attendance, or additional expenses incurred. All invoices must be checked promptly, and any dispute must be raised within a reasonable time.

Cancellations, Rescheduling, and Right to Refuse

You may cancel or reschedule a booking by giving notice within the timeframe set out in the confirmation or, where no timeframe is stated, within a reasonable period before the appointment. If you cancel after we have reserved time, ordered materials, assigned staff, or incurred costs, you may be charged a cancellation fee or the reasonable expenses already incurred. Any non-recoverable third-party costs may also be chargeable.

We may cancel or reschedule a booking if circumstances beyond our control make performance impractical, unsafe, or unlawful. This may include severe weather, staff illness, transport disruption, supply issues, site conditions, or failure of access. If we cancel for reasons within our control, we will offer a new date or refund any advance payment received for the affected service, subject to any lawful deductions for work already completed or costs already incurred.

We reserve the right to refuse, suspend, or withdraw service where the customer breaches these terms, provides misleading information, behaves abusively, refuses necessary safety measures, or creates a risk to people, property, or equipment. We may also decline to continue if the site becomes unsafe, the requested activity falls outside our competence or licence position, or we are required to do so by law or by a competent authority.

Service Delivery and Customer Responsibilities

We will use reasonable care and skill in carrying out the services and will aim to perform them in accordance with the agreed description. However, timescales are estimates unless expressly guaranteed. You are responsible for providing suitable access, accurate instructions, necessary permissions, and any relevant approvals before work begins. Where your cooperation is required, delays caused by your failure to cooperate may extend the schedule and may be chargeable.

You must ensure that the premises, items, or materials involved in the service are suitable for the intended work. This includes making us aware of hidden hazards, fragile surfaces, restricted access, live services, contamination, asbestos risk, or other conditions likely to affect performance. If we discover a condition that changes the nature or cost of the work, we may pause the service and seek your approval before continuing. Our quotation assumes normal conditions unless stated otherwise.

Any materials, equipment, or items supplied by us remain our property until paid for in full, where retention of title is permitted by law. You must not misuse, alter, or attempt to repair equipment provided for the service unless we authorise it. If you supply materials for us to use, you are responsible for their suitability and compliance with applicable standards unless we have agreed to inspect or source them ourselves.

Waste Regulations and Environmental Compliance

Where our services involve the removal, handling, storage, transport, or disposal of waste, both parties must comply with applicable UK waste regulations and any lawful instructions from authorities. We will handle waste in accordance with the relevant legal requirements applicable to the service we provide. You must not ask us to dispose of items in a way that would breach environmental, safety, or licensing rules. If a specific item requires special handling, you must tell us in advance.

You are responsible for accurately describing waste, rubbish, debris, or unwanted materials before the booking is confirmed. If the waste is more hazardous, heavier, larger, or more complex than described, we may revise the price, refuse removal, or require additional controls. Certain items may be restricted, prohibited, or subject to separate collection arrangements. We may refuse to transport any item that appears unsafe, unlawfully presented, or unsuitable for the planned disposal route.

We may ask you to confirm ownership or authority to dispose of waste, and you must not include controlled, dangerous, or confidential materials unless expressly agreed. Where waste transfer documentation, records, or declarations are required, you agree to provide accurate information and cooperate with any lawful process. If your failure to comply causes us loss, penalties, delays, or additional disposal costs, you must reimburse us for those amounts to the fullest extent permitted by law.

Liability

We are responsible for loss or damage caused by our negligence, fraud, or deliberate misconduct, and for any liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss arising from your failure to provide accurate information or reasonable cooperation. We do not exclude liability where exclusion would be unlawful.

Our total liability in connection with a service will, where permitted by law, be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different cap is stated in the service-specific terms or required by law. This limit applies to claims in contract, tort, misrepresentation, restitution, breach of statutory duty, or otherwise, unless a higher level of liability cannot lawfully be limited.

Nothing in these service terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law. If you are acting as a business customer, you acknowledge that you are responsible for obtaining your own insurance for risks not covered by these terms. If you are a consumer, your statutory rights remain unaffected.

Complaints, Changes, and Force Majeure

If you have a complaint about the service, you should raise it as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. You must provide reasonable access to the issue and any relevant information needed to assess the complaint. We may request photographs, documents, or an opportunity to revisit the site. Failing to report an issue promptly may make it harder to remedy and may affect any available resolution.

We may update these terms and conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will normally apply, unless a later change is required by law or agreed between us. No change will affect a confirmed booking retrospectively unless the law requires it or you agree otherwise in writing.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to strikes, severe weather, fire, flood, supply chain interruption, transport failure, power outage, epidemic, public authority action, or other force majeure events. If such an event occurs, we may suspend performance for the duration of the event, reschedule the service, or cancel it if continuation becomes impracticable.

Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the law of England and Wales, unless the law applicable to you requires a different governing law or mandatory consumer protection rules apply. The courts of England and Wales will have jurisdiction, except where another court has exclusive jurisdiction by law. If you are resident in Scotland or Northern Ireland, your mandatory rights under local consumer law will not be affected where applicable.

If any provision of these terms is found unlawful, void, or unenforceable, that provision will be treated as deleted to the minimum extent necessary, and the remaining provisions will continue in effect. No delay or failure by us to enforce any right will operate as a waiver of that right. You may not assign your rights or obligations without our written consent, but we may assign or subcontract our obligations where reasonable to do so.

These UK service terms constitute the entire agreement between you and us regarding the relevant booking and supersede prior discussions or representations on the same subject, except where fraud is involved or where another written agreement expressly states otherwise. By making a booking, you confirm that you have read, understood, and agreed to be bound by these terms and any service-specific conditions applicable to the work requested.